Frequently Asked Questions

How can I place an order?

To place an order:

1. Add the desired items to your cart.
2. You can pay through the website checkout or via PayPal.
   • For website checkout, click the green "Checkout" button on the right side.
   • For PayPal, click the PayPal button.
3. You will be redirected to the customer information page, where you must enter the following details:
   • Email address
   • Name
   • Address
4. If you have a valid discount code, enter it in the "Discount code" field on the right side and click "Apply".
5. Click "Continue to shipping" and verify that your delivery address is correct. Then click "Continue to payment".
6. Enter your payment details and confirm the order by clicking "Complete order".

After completion, you will receive an order confirmation on the screen and also via email.

If you experience any issues during payment, please contact our customer support at:
[email protected]

What to do if items are missing or incorrectly delivered?

Please contact us at [email protected] and provide your order number (#Order).
Also include photographic proof (file size smaller than 1 MB).
We will resend the correct item at no cost. Incorrectly delivered items do not need to be returned — you may keep them.

Will I receive an order confirmation?

Yes. You will receive a confirmation email with your order number and all details.

I want to change my order — what should I do?

Changes are possible on the same day until 11:00 PM Eastern Time (ET, Canada).
To do so, contact us at: [email protected]

How do I add items to the cart?

1. Open the product page and select the desired options.
2. Click "Add to cart".
3. Enter the desired quantity in the "Quantity" field.
4. You can continue shopping or proceed to checkout.

How do I view my cart?

Click on the cart icon at the top of the website.
There you can change quantities or remove items by clicking "Remove".

How do I remove items from the cart?

Click on the cart icon in the top right corner.
Select the item and click "Remove".

How do I change the quantity of an item in the cart?

Open the cart.
Enter the desired quantity in the "Quantity" field.
The total will update automatically.

Which browsers are recommended?

• Google Chrome
• Safari
• Firefox
• Microsoft Edge

Which payment methods are accepted?

We accept:

• MasterCard
• Visa
• American Express
• Discover
• PayPal
• Apple Pay

How to pay with PayPal?

1. Select your products and click on "PayPal".
2. You will be redirected to the PayPal page.
3. Enter your details there to complete the payment.

How do I use a discount code?

1. Select your products and proceed to checkout.
2. Enter the code in the "Discount code" field.
3. Click "Apply".
4. Verify that the discount has been applied correctly.

How can I return an item?

Please contact us at [email protected].
Please refer to our Return Policy for more information.

What is your cancellation policy?

Orders can be canceled on the same day until 11:00 PM Eastern Time (ET, Canada).
After this time, cancellation is not possible.
Contact: [email protected]

Is ordering online secure?

Yes. We use SSL (Secure Socket Layer) encryption to protect your data.

Is credit card payment secure?

Yes. Our website uses secure payment providers and AES-256 encryption for maximum security.